# Talkdesk URL: https://docs.awellhealth.com/docs/marketplace/talkdesk > For the complete documentation index, see [llms.txt](https://docs.awellhealth.com/llms.txt). Talkdesk is a cloud-based customer experience and contact center software company. Category: Communication. Adds 1 action to a care flow. ## What to configure [#what-to-configure] Set these once, on the extension in Awell Studio. An action fails at run time if a required setting is missing. | Setting | Required | Notes | | --------------------- | -------- | ------------------------------------------------------------------------- | | Client ID | Yes | The client ID for OAuth2 Password authentication. | | Client Secret | Yes | The client secret for OAuth2 Password authentication. Stored as a secret. | | Region | No | US, EU, or Canada. Defaults to US. | | Talkdesk account name | Yes | — | ## Actions [#actions] Talkdesk adds this action to a care flow. Add one to a step, then fill in its inputs. ### Trigger flow [#trigger-flow] Trigger a flow in Talkdesk | Input | Type | Required | Description | | ------------ | --------- | -------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------- | | Flow ID | `string` | Yes | The ID of the flow you would like to trigger | | Autocomplete | `boolean` | No | If true, the activity will not wait for the flow to complete (default: false) | | Data | `json` | Yes | Data to be ingested when triggering the flow, including the `awell_activity_id` so the flow can perform the appropriate completeExtensionActivity callback. | Returns: | Data point | Type | | ------------------ | -------- | | `agent` | `string` | | `call_duration_ms` | `number` | | `call_end_time` | `date` | | `call_start_time` | `date` | | `call_status` | `string` | | `disposition` | `string` | | `flowVersionId` | `string` | | `interactionId` | `string` | Enables the initiation of a Talkdesk flow directly from an Awell careflow. This feature triggers an interaction using the most recent published version of a specific Studio flow. You'll need to supply the ID of the flow and the data (as a JSON object) that you want to input into the flow. Important: Please note that Talkdesk sets a restriction of up to two API requests per second (rps) for each account using their Flows API. [Click here](https://studio.talkdesk.com/docs/sending-notifications-to-contacts-via-api-request) to learn more about triggering flows via the Talkdesk API and here to read the [API docs](https://docs.talkdesk.com/reference/flows-api-ref). ## Setup and notes [#setup-and-notes] Talkdesk is a cloud-based customer experience and contact center software company. It provides a platform that enables businesses to set up and manage their customer service and support operations. Talkdesk offers a range of features and tools to streamline and enhance communication between businesses and their customers. ### Setup [#setup] To set up the extension, you'll need your Talkdesk account name along with a client ID and client secret. Please ensure that the credentials you provide are associated with the necessary permissions, or "scopes," to run the extension: * flows-interactions:start ## Where this page comes from [#where-this-page-comes-from] The settings, actions, inputs, outputs and webhooks above are generated from the extension's own code, at `@awell-health/awell-extensions` v2.1.159. They match what the platform actually does rather than a description of it. Field-level detail also appears in Awell Studio when you configure the action. Something wrong or missing? Email [support@awellhealth.com](mailto:support@awellhealth.com).