# Zendesk Support URL: https://docs.awellhealth.com/docs/marketplace/zendesk > For the complete documentation index, see [llms.txt](https://docs.awellhealth.com/llms.txt). Zendesk Support is a customer service platform that provides ticketing, knowledge base, and customer communication tools. Category: Customer Support. Adds 3 actions to a care flow. ## What to configure [#what-to-configure] Set these once, on the extension in Awell Studio. An action fails at run time if a required setting is missing. | Setting | Required | Notes | | ----------------- | -------- | ---------------------------------------------------------------- | | API Token | Yes | Your Zendesk API token Stored as a secret. | | Zendesk Subdomain | Yes | Your Zendesk subdomain (e.g., "company" for company.zendesk.com) | | User Email | Yes | Your Zendesk user email address | ## Actions [#actions] Zendesk Support adds these 3 actions to a care flow. Add one to a step, then fill in its inputs. ### Create ticket [#create-ticket] Creates a new support ticket in Zendesk This action can be previewed in Studio before you publish. | Input | Type | Required | Description | | ----------- | --------- | -------- | ------------------------------------------------------------------------------------ | | Subject | `string` | Yes | The subject line of the ticket. | | Comment | `string` | Yes | The initial comment/description for the ticket. | | Group ID | `numeric` | No | The ID of the group to assign the ticket to. | | Priority | `string` | No | The priority level: urgent, high, normal, or low. One of: urgent, high, normal, low. | | External ID | `string` | No | An external identifier to link this ticket to your system. | | Tag | `string` | No | A tag to add to the ticket. | Returns: | Data point | Type | | ----------- | -------- | | `ticketId` | `number` | | `ticketUrl` | `string` | Creates a new support ticket in Zendesk with the specified details. \*\*Required fields: * Subject: The subject line of the ticket * Comment: The initial comment/description for the ticket Optional fields: * Group ID: The ID of the group to assign the ticket to * Priority: The priority level (urgent, high, normal, or low) * External ID: An external identifier to link this ticket to your system * Tag: A tag to add to the ticket Returns\*\*: * Ticket ID: The unique identifier of the created ticket * Ticket URL: Direct link to the ticket in Zendesk agent interface ### Delete ticket [#delete-ticket] Deletes a support ticket in Zendesk This action can be previewed in Studio before you publish. | Input | Type | Required | Description | | --------- | --------- | -------- | ------------------------------- | | Ticket ID | `numeric` | Yes | The ID of the ticket to delete. | Deletes a support ticket in Zendesk. This action permanently removes the ticket from your Zendesk instance. \*\*Required fields: * Ticket ID: The unique identifier of the ticket to delete Note\*\*: This action cannot be undone. Deleted tickets are permanently removed from Zendesk. ### Update ticket [#update-ticket] Updates an existing support ticket in Zendesk This action can be previewed in Studio before you publish. | Input | Type | Required | Description | | --------- | --------- | -------- | ---------------------------------------------------------------------------------------------------------- | | Ticket ID | `numeric` | Yes | The ID of the ticket to update. | | Comment | `string` | No | Add a comment to the ticket. | | Priority | `string` | No | The priority level: urgent, high, normal, or low. One of: urgent, high, normal, low. | | Status | `string` | No | The status: new, open, pending, hold, solved, or closed. One of: new, open, pending, hold, solved, closed. | ## Setup and notes [#setup-and-notes] Zendesk Support is a customer service platform that provides ticketing, knowledge base, and customer communication tools. ### Extension settings [#extension-settings] To set up this extension, you will need to provide the following: 1. \*\*Zendesk Subdomain: your Zendesk subdomain (e.g., "company" for company.zendesk.com) 2. User Email: your Zendesk user email address 3. API Token\*\*: your Zendesk API token You can generate an API token in your Zendesk admin settings under API > Zendesk API. ## Changelog [#changelog] All notable changes to this project will be documented in this file. ### \[1.0.0] - 2025-01-10 [#100---2025-01-10] #### Added [#added] * Initial release of Zendesk Support extension * Create Ticket action with OAuth authentication * Support for all major ticket fields: subject, comment, group\_id, priority, external\_id, tags ## Where this page comes from [#where-this-page-comes-from] The settings, actions, inputs, outputs and webhooks above are generated from the extension's own code, at `@awell-health/awell-extensions` v2.1.159. They match what the platform actually does rather than a description of it. Field-level detail also appears in Awell Studio when you configure the action. Something wrong or missing? Email [support@awellhealth.com](mailto:support@awellhealth.com).