Customer.io
Customer.io is a customer engagement platform designed to create personalized customer journeys that engage, convert, and scale.
Customer.io is a customer engagement platform designed to create personalized customer journeys that engage, convert, and scale.
Category: Customer Support. Adds 1 action to a care flow.
What to configure
Set these once, on the extension in Awell Studio. An action fails at run time if a required setting is missing.
| Setting | Required | Notes |
|---|---|---|
| API Key | Yes | The API key needed to authenticate requests to the Customer.io API. Stored as a secret. |
| Site ID | Yes | This ID references the workspace you are working in. |
Actions
Customer.io adds this action to a care flow. Add one to a step, then fill in its inputs.
Track person event
Track a person event in Customer.io
| Input | Type | Required | Description |
|---|---|---|---|
| Person identifier type | string | Yes | The identifier type used to identify the person. Defaults to email. One of: id, email, cio_id. |
| Identifier value | string | Yes | The value of the identifier used to identify the person. |
| Event name | string | Yes | The name of the event. This is how you'll find your event in Customer.io or select it when using events as campaign triggers. |
| Attributes | json | No | Additional information that you might want to reference in a message using liquid or use to set attributes on the identified person. |
Tracks an event for a person in Customer.io. You can identify a person using email, cio_id or id, give your event a name and optional attributes.
By default, Awell adds the following attributes to the event:
_awell_careflow_id: The ID of the careflow._awell_careflow_definition_id: The ID of the careflow definition._awell_patient_id: The ID of the patient._awell_activity_id: The ID of the activity._awell_identifier_{system_namespace}: For every identifier the patient has in Awell, an attribute is added with the system namespace as the key and the identifier value as the value.
Setup and notes
Customer.io
Customer.io is a customer engagement platform designed to create personalized customer journeys that engage, convert, and scale.
Settings and setup
To start using the Customer.io extension, you need to create an account and get your API key and site ID.
Changelog
Customer.io changelog
Where this page comes from
The settings, actions, inputs, outputs and webhooks above are generated from the
extension's own code, at @awell-health/awell-extensions v2.1.159. They match what the
platform actually does rather than a description of it.
Field-level detail also appears in Awell Studio when you configure the action. Something wrong or missing? Email support@awellhealth.com.