Concept
Automate with events
React to what happens inside a care flow, and let other systems start one: outbound webhooks, incoming webhooks, and every way a care flow can be triggered.
Webhooks run in both directions here:
- Outbound webhook: Awell reports that something happened. A form was submitted or a care flow completed, so Awell posts an event to an endpoint the receiving system owns.
- Incoming webhook: another system asks Awell to do something. A booking is confirmed elsewhere, so that system posts to an Awell URL and a care flow starts.
The direction is easy to get the wrong way around, so every page here says which one it covers.
Read these in order
- Webhooks and events What they are, both directions, and what a payload contains.
- Receive webhook events Build and secure an endpoint, then take it live. (For engineers.)
- Configure webhooks in Studio Turn them on, get the signing secret, and monitor what was sent. (No code.)
- Start a care flow from an incoming webhook The other direction: something outside Awell begins care.
- Webhook event catalog Every event available to subscribe to.