Gridspace
Use AI phone conversations to communicate with your patients.
Use AI phone conversations to communicate with your patients.
Category: Communication. Adds 2 actions to a care flow.
What to configure
Set these once, on the extension in Awell Studio. An action fails at run time if a required setting is missing.
| Setting | Required | Notes |
|---|---|---|
| Account ID | Yes | Your Gridspace account ID. |
| Client Secret | Yes | Your Gridspace client secret. Stored as a secret. |
Actions
Gridspace adds these 2 actions to a care flow. Add one to a step, then fill in its inputs.
Call with Grace
Use AI phone conversations to communicate with your patients.
| Input | Type | Required | Description |
|---|---|---|---|
| Flow ID | string | Yes | The ID of the flow to use for the call. |
| Phone Number | string | Yes | The phone number to call. |
| Data | json | Yes | Any additional data to be passed to the call. |
Upload Contact to Campaign
Add a contact to a Gridspace autodialer campaign.
| Input | Type | Required | Description |
|---|---|---|---|
| Campaign ID | string | Yes | The ID of the Gridspace autodialer campaign. |
| Phone Number | string | Yes | The phone number to call. |
| Service Terms Reviewed | boolean | No | Affirmation that the Terms of Service for contacts made via Autodialer campaigns have been reviewed. Defaults to true. |
| Data | json | Yes | Any additional data to be passed to the campaign. Should be a JSON object. |
Returns:
| Data point | Type |
|---|---|
data | json |
num_uploaded_contacts | number |
Setup and notes
Gridspace is a conversational speech bot platform using its proprietary AI, Grace. It was built for long-form conversations over the phone, which distinguishes her from other voice AIs such as Siri and Alexa.
Grace can perform an an ever-increasing variety of service-oriented tasks across multiple roles. Grace's job functions include, but are by no means limited to:
- Healthcare Scheduler
- Lead Qualifier
- Payments Facilitator
- After-hours Phone Operator
- Service Appointment Booker
Grace has the ability to manage customer service and patient care interactions independently from start to finish, or she can work in collaboration with human agents.
Changelog
October, 2024
Created Gridspace extension
Where this page comes from
The settings, actions, inputs, outputs and webhooks above are generated from the
extension's own code, at @awell-health/awell-extensions v2.1.159. They match what the
platform actually does rather than a description of it.
Field-level detail also appears in Awell Studio when you configure the action. Something wrong or missing? Email support@awellhealth.com.