Talkdesk
Talkdesk is a cloud-based customer experience and contact center software company.
Talkdesk is a cloud-based customer experience and contact center software company.
Category: Communication. Adds 1 action to a care flow.
What to configure
Set these once, on the extension in Awell Studio. An action fails at run time if a required setting is missing.
| Setting | Required | Notes |
|---|---|---|
| Client ID | Yes | The client ID for OAuth2 Password authentication. |
| Client Secret | Yes | The client secret for OAuth2 Password authentication. Stored as a secret. |
| Region | No | US, EU, or Canada. Defaults to US. |
| Talkdesk account name | Yes | — |
Actions
Talkdesk adds this action to a care flow. Add one to a step, then fill in its inputs.
Trigger flow
Trigger a flow in Talkdesk
| Input | Type | Required | Description |
|---|---|---|---|
| Flow ID | string | Yes | The ID of the flow you would like to trigger |
| Autocomplete | boolean | No | If true, the activity will not wait for the flow to complete (default: false) |
| Data | json | Yes | Data to be ingested when triggering the flow, including the awell_activity_id so the flow can perform the appropriate completeExtensionActivity callback. |
Returns:
| Data point | Type |
|---|---|
agent | string |
call_duration_ms | number |
call_end_time | date |
call_start_time | date |
call_status | string |
disposition | string |
flowVersionId | string |
interactionId | string |
Enables the initiation of a Talkdesk flow directly from an Awell careflow. This feature triggers an interaction using the most recent published version of a specific Studio flow. You'll need to supply the ID of the flow and the data (as a JSON object) that you want to input into the flow.
Important: Please note that Talkdesk sets a restriction of up to two API requests per second (rps) for each account using their Flows API.
Click here to learn more about triggering flows via the Talkdesk API and here to read the API docs.
Setup and notes
Talkdesk is a cloud-based customer experience and contact center software company. It provides a platform that enables businesses to set up and manage their customer service and support operations. Talkdesk offers a range of features and tools to streamline and enhance communication between businesses and their customers.
Setup
To set up the extension, you'll need your Talkdesk account name along with a client ID and client secret. Please ensure that the credentials you provide are associated with the necessary permissions, or "scopes," to run the extension:
- flows-interactions:start
Where this page comes from
The settings, actions, inputs, outputs and webhooks above are generated from the
extension's own code, at @awell-health/awell-extensions v2.1.159. They match what the
platform actually does rather than a description of it.
Field-level detail also appears in Awell Studio when you configure the action. Something wrong or missing? Email support@awellhealth.com.