Monthly active patients (MAPs)
What makes a patient count as active in a given month, and therefore what Awell bills on.
A monthly active patient, or MAP, is a patient for whom Awell Orchestration performed an activity that month. Awell bills for Awell Orchestration, not for Awell Studio.
So designing, validating and previewing care flows costs nothing in MAPs; running them for patients does.
One Orchestration action makes a patient active for the month
A patient is active if Awell Orchestration did at least one of these for them:
- Started a care flow
- Activated an action
- Triggered a reminder
A patient can be active without doing anything
The patient does not need to have done anything themselves. Sending a reminder marks that patient as active.
A long-running flow that sends monthly reminders to a dormant population keeps that population active, and billable, whether or not anyone responds.
If a cohort has genuinely finished, stop their care flow so those patients stop counting as active.
Commercial accuracy: this page describes the billing model as documented. Confirm the current definition with support@awellhealth.com before relying on it for forecasting.
Next steps
Next: Data catalog to see what a care flow collects.